Hello: Thank you for everyone who attended my secret shopping presentation at NIRSA in Charlotte and who expressed interest in the materials. Please click on the threads below to view the PP and an example training session (typically the training lasts about three hours or so to fully cover all aspects of secret shopping with the shoppers). Please reply to this posting with any questions. And if you have a secret shopping program in place or would like to ask questions of those who do secret shopping programs, please hit POST REPLY to add to this thread.

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Example Secret Shopper Training Materials

http://www.studentvoice....et_Shopper_Training.pptx